Terms And Conditions

Welcome to egenome.ai website. The content of this website pertains to egenome.ai and is the property of EPIGENOME.AI FUNDAMENTAL RESEARCH PRIVATE LIMITED having its registered office at Unit No.601, 6th Floor, Worldmark 1, Sector 65, Gurgaon-122001, Haryana. Egenome.ai is a fundamental research organization attempting to provide a general advisory on health status of individuals through Artificial Intelligence. Such an advice is not in any way meant to be a substitute for medical advice.

For the purpose of these Terms of Use, along with any amendments to the same, and wherever the context so requires "You", "Your" or "User" shall mean any natural or legal person who has agreed to become a user of the Website. The term "We", "Us", "Our", "Company", "Egenome" shall mean the EPIGENOME.AI FUNDAMENTAL RESEARCH PVT LTD (which includes successors, representative-in-interest and permitted assigns). "Third Party" shall mean and refer to any individual(s), company or entity apart from the User and EGENOME.

These Terms of Use, Privacy policy, together with any additional Service specific terms and conditions, other policies which may be applicable and/or available on our Website, www.egenome.ai and any disclaimers which may be present on the Website/Application are jointly referred to as "Terms of Use or Agreement" and constitute the terms of your access and use of the Website/Application and the Services. Where any part of the Agreement is amended in accordance with the terms of the Agreement, the Agreement shall be enforceable in its amended form. Please be sure to review this Agreement periodically to ensure familiarity with the most current version. If at any time the terms and conditions of this Agreement are no longer acceptable to you, you should immediately cease all use of the Service.

By accessing, registering or using the Services you agree to be legally bound by these Terms of Use/Agreement and consent to our usage of information as outlined in our Privacy Policy. Your use of our Services is subject to your compliance with these Terms of Use. These Terms of Use apply to all visits to our web portal egenome.ai or any other portal and all other applications, ("Website") and all uses of our services, including (but not limited to) all associated content, information, recommendations, and/or services provided to you by or through our services, as detailed on the Website ("Services"). By accessing and using our Services, you hereby agree to these Terms of Use/Agreement, in its entirety. You may not use our Services (or any part thereof) if you do not agree to be bound by this agreement. If you continue to browse and use this Website, you are agreeing to comply with and be bound by the following terms and conditions of use/Agreement. If you disagree with any part of these terms and conditions/agreement, please do not use our Website. Where any part of the Agreement is amended in accordance with the terms stated herein, the Agreement shall be enforceable in its amended form. Please be sure to review this Agreement periodically to ensure familiarity with the most current version.

The use of this Website is subject to the following terms and conditions:

While some of the content and pages of the Website are free to view, but to gain access to majority of the contents or services provided by the Website, you will need to create an account on the Website. To create an account on the Website, you will be asked to complete the registration form and fill in certain details such as name, age, date of birth, address, mobile number, e-mail id, etc. You expressly acknowledge that Egenome will rely on the information as would be provided by you and thus you hereby warrant that any and all information provided by you in the course of creating the account is true and accurate.

Egenome provides Services through the Website to facilitate customers/ users to know their biological age as against their chronological age. However, Egenome shall not be liable and does not validate, endorse or approve any information or content posted on its Website. Furthermore, while availing the Services, the users/customers understand and accept that:

Egenome is not and shall not be responsible for any sample collected, tests conducted and reports generated by the labs and does not deal with any of User's client or patient managed by User through the Website and only provides Services to User through the Website. User agrees to use the Website and the materials provided therein only for purposes that are permitted by: (a) the Terms of Use; and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.

User may not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.

The user is hereby granted a limited, non-exclusive, non-transferable right to access our website and use the Services solely for user's personal non-commercial use and in accordance with the permitted Terms of Use mentioned herein. Without limitation to the foregoing, in the event the user is barred from undertaking legally binding obligations under the Indian Contract Act, 1872, or are for any reason, unable to provide 'Consent' as per the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, the user is not eligible to register for, use or avail the services available on the Website.

Egenome will provide to the User basic support for the Services at no additional charge, and/or upgraded support, if purchased separately, and will use commercially reasonable efforts to make the Services available, except for (i) planned downtime or (ii) any unavailability caused by circumstances beyond Egenome reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labour problems, or internet service provider failures or delays. Egenome will provide the Services only in accordance with applicable laws and government regulations.

Notwithstanding anything to the contrary contained herein, User alone shall be liable for User's dealings and interaction with clients or Third Party diagnostic centres and laboratories contacted or managed through the Website and Egenome shall have no liability or responsibility in this regard. Egenome does not guarantee or make any representation with respect to the correctness, completeness or accuracy of the information or details provided by such client, diagnostic centre or any third party through the Website. The Services should not be used for emergency appointment purposes.

Egenome may, at its sole discretion, suspend User's ability to use or access the Website at any time while Egenome investigates complaints or alleged violations of these Terms of Use, or for any other reason. Egenome reserves the right to make changes in the subscription model offered for the services along with sample collection timeslots available on the Website. If Users find any wrong information on the Website in relation to such User, they can correct it themselves or contact Egenome at info@egenome.ai immediately for such corrections. Egenome shall have no liability or responsibility in this regard.

User shall be bound by terms and conditions of this Agreement. Any violation of the same gives the right to the company to take appropriate action against the user.

Egenome provides you with the best-in-class experience at every step of the way. We assure you that all due precautions are taken to ensure that your biological age is determined in the best possible way.

Your sample collection will typically be done on the chosen date and time. If not, you can always reschedule to another available date and available time slot.

Sometimes, sample collection may take longer due to bad weather, political disruptions, government orders and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

Biological Age will be generated within 24 hours and a soft copy will be sent to you for the same from our end. But, sometimes, some tests/culture tests take time, so your biological age will be determined when your test results are out and after we receive it. You hereby agree to the delay that may be caused in determining the biological age.

With regard to the B2B services provided by the Company to the Users of the other business entity, the User hereby provides his/her consent to the Company to share the Biological Age report of the User with the said business entity. However, the business entity is entitled to collect, process and treat the said Biological Age report of its Users in compliance with the provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable Security and Procedures and Sensitive Personal Data or Information) Rules, 2011 or any other applicable data protection laws. All the other responsibilities shall lie with the Business entity only.

You hereby give your consent to share your Biological Age report with the concerned employer/business entity which is dealing with us on your behalf unless specified otherwise.

EPIGENOME.AI FUNDAMENTAL RESEARCH PRIVATE LIMITED reserves the right to activate or deactivate any offers and promotions on the service provided at any time.

You agree that we may send you text notifications and marketing offers. You acknowledge that consent is not a condition for any purchase.

Dear Customer, we are pleased on your sign up with eGenome.ai today. By entering your phone number, you agree that we may send you text notifications, text marketing offers, and reminders for upcoming sample collections. By signing up you provide your consent to receive communication from eGenome.ai.